Privacy Notice And Policy
IMPORTANT INFORMATION
This Privacy Notice and Policy is intended to provide you with information about how we collect and process your personal data using this website, including any data you may provide through this website when you purchase a product or otherwise interact with us.
This website is not intended for children, and we do not knowingly collect data relating to children.
It is crucial that you read this privacy notice along with any other privacy policies. Notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are truly aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
Who we are
Flexiheat UK Limited is a company registered in England and Wales (company number 10086380) with a registered office at Unit 49 Azura Close, Woolsbridge Industrial Estate, Three Legged Cross, Dorset BH21 6SZ.
When you use our services, you’ll share some information with us. We want to be upfront about the information we collect, how we use it, who we share it with, and the choices we give you to control, access, and update your information. For the purposes of data protection legislation, we are the data controller of your personal data.
The personal information we collect and use
Information we collect
If you have registered with us or ordered services from us, we will have your email address, telephone number, postal address, and the method you chose to make your purchase with. We also collect information about how you use our services, such as the types of content you view or engage with or the frequency and duration of your activities.
In addition, our servers, logs, and other technologies automatically collect certain information (see below) to help us administer, protect, and improve our services; analyse usage; and improve users’ experiences. We share personal information with others only as described in this policy, or when we believe that the law permits or requires it.
Information we collect automatically
Cookies: We may use cookies and other technologies such as web beacons, web storage and unique advertising identifiers to collect information about your activity, browser and device. This data helps us build profiles for our users. Some of this The data will be aggregated or statistical, meaning we won’t be able to identify specific individuals.you individually. If you prefer, you can remove or reject browser cookies through the settings on your browser or device. However, rejecting or removing cookies could affect the availability and functionality of our services.
For further information on use of cookies, please see www.allaboutcookies.org
Device information:
We may also collect information about your device each time you use our website. If you have an account with us, we may collect information from or about the computers, phones, or other devices when you log into our website. We may associate the information we collect from your different devices, which helps us provide consistent services across your devices.
Here are some examples of the device information that we collect:
• Attributes such as the operating system and hardware version.
• Browser type and IP address
Log information:
We also collect log information when you use our website. That information includes, among other things:
• Details about how you’ve engaged with us.
• Device information, which includes web browser type and language.
• Access times.
• Pages viewed.
• IP address.
• Identifiers associated with cookies or other technologies that may uniquely identify your device or browser.
• Pages you visit before or after navigating our website.
How do we use your personal information?
We use your information in several different ways. The tables below outline how we use your information.We provide a detailed explanation of our actions and the reasons behind them.
Category of personal data Purpose for processing Legal basis under the GDPR
Name and contact details Deliver your service to you Performance of a contract
Send you service messages by email Performance of a contract
Send you information by email or post about new products or services Legitimate Interest
Fraud prevention and Legal obligation
detection
Who can we share your personal information with?
We share your data with the following categories of companies as an essential part of being able to provide our services to you:
• Professional service providers, such as marketing agencies and advertising partners and website hosts who help us run our business
• Credit reference agencies, law enforcement, and fraud prevention agencies, so we can help tackle fraud.
• Companies approved by you, such as social media sites
How long will we keep your personal information?
We will retain your information for the duration of your account as is needed to be able to provide the services to you, or (in the case of any contact) you may have with our Customer Services team) for as long as is necessary to providesupport-related reporting and trend analysis only.
If it is reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.
Transfer your information out of the EEA
We will not transfer your personal information data out of the EEA.
Job applicants, current, and former employees
All the information you provide will only be used for progressing your application, or to fulfil legal or regulatory requirements if necessary. We will not share any of the information you provide during the recruitment process with any third parties for marketing purposes or store any of your information outside of the EEA. The information you provide will be held securely by us and/or our data processors whether the information is in electronic or physical format.
We will use the contact details you provide to us to contact you to progress your application. We will use the other information you provide to assess your suitability for the role you have applied for.
How long your personal information will be kept ?
We do not collect more information than we need to fulfil our stated purposes and will not retain it for longer than is necessary. Therefore, if you unsuccessfully apply for a role with us, we will delete or anonymise your personal information once we
have communicated this to you. There may be circumstances in which we will retain your data for a future opportunity, and if this is the case, we will seek your express consent beforehand.
The information we ask for is used to assess your suitability for employment. You don’t have to provide what we ask for but it might affect your application if you don’t. Within the application stage we ask for your personal details including name and
contact details. We also ask you about your previous experience, education, referees and for answers to questions relevant to the role you have applied for. Our recruitment team will have access to all this information.
You will be asked to provide equal opportunities information. This is not mandatory information—if you do not provide it, it will not affect your application. Any information you do provide, will be used only to produce and monitor equal opportunities statistics.
If we make you a conditional offer of employment we will ask you for information so that we can carry out pre-employment checks. You must successfully complete pre -employment checks to progress to a final offer. We are required to confirm the identity of our employees, their right to work in the United Kingdom and seekassurances as to their trustworthiness, integrity and reliability.
We therefore use your information in several different ways. The table below set this out in detail, showing what we do, and why we do it.
Control over your information
Under the General Data Protection Regulation, you have several important rights available to you for free. In summary, those include rights to:
• Understand the use of your personal information. Hopefully, this privacy policy provides a comprehensive explanation.
• Access the personal information we hold about you.
• Request that we transfer elements of your data to another service provider.
• Ask us to rectify any errors in the information we have about you.
• Request that certain personal information about you be erased in certain situations.
• Receive the personal information you have provided us in a structured format.
• Stop any direct marketing.
• Object to processing of your personal data
If you would like to exercise any of these rights, please:
Please contact us via email, phone, or letter at Flexiheat UK Ltd., Unit 49 Azura Close, Woolsbridge Industrial Estate, Three Legged Cross, Dorset, BH21 6SZ, or email sales@flexiheatuk.com or call 01202 822221.
Let us have enough information to identify you;
- Please provide us with proof of your identity and address, such as a copy of your driving license or passport and a recent utility or credit card bill; and
- Let us know the information to which your request relates.
We try to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made many requests. In this case, we will notify you and keep you updated.
Keeping your personal information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it.
Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach, where we are legally required to do so.
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses, and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by the HM Government and leading businesses.
Changes to this privacy notice
We published this privacy notice on 21/10/2024, and we will update this webpage with any changes we make to it.
How to contact us.
If you wish to contact us, please send an email to sales@flexiheatuk.com or write to Flexiheat UK Ltd., Unit 49 Azura Close, Woolsbridge Industrial Estate, Three Legged Cross, Dorset, BH21 6SZ. or call 01202 822221.
Glossary
Lawful Basis
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are
otherwise required or permitted to by law).
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
